The old adage of ‘adapt to survive’ has never been truer for retailers in recent years. High inflation, a cost of living crisis, coronavirus, Brexit, staff shortages and continuing supply chain difficulties are just some of the blows the sector has been dealt. As a result, some retailers are taking a fresh look at their operating models, including relationships with landlords and suppliers and labour productivity. Many are investing in exciting, transformative digitisation, leading to a more sustainable retail model.
Gaining market share in the competitive world of retail requires meeting the needs of an increasingly discerning and environmentally-conscious customer. Embracing technology to deliver a best-in-class customer experience, whether in-store or online, will be game changing.
We have a cross-service team of experts working across the retail spectrum. We can bring our insight and experience to help you navigate the ever-evolving retail landscape.
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