The phrase ‘adapt to survive’ has never been truer for retailers in recent years. High inflation and interest rates, a cost-of-living crisis, Covid-19, Brexit, staff shortages and continuing supply chain difficulties are just some of the blows the sector has been dealt. As a result, many retailers are taking a fresh look at operating models and investing in exciting, transformative digitisation, to gain a competitive edge.

Gaining market share requires meeting the needs of an increasingly discerning and environmentally conscious consumer. Embracing technology is essential to this, and delivering best-in-class customer experience, whether in-store or online via digital platforms is key to customer retention and growth.

Our dedicated team of experts operates across the entire retail spectrum, covering a diverse range of sectors. These include clothing and accessories, health and beauty, garden and homeware, food and beverage, motor vehicle retailers and more. Our client base is equally varied, ranging from small and medium-sized enterprises (SMEs) to family-owned businesses, private equity-backed enterprises, and large-listed corporations.

Regardless of where you find yourself in your business's life cycle, our team is well-equipped to provide valuable insight and expertise tailored to your unique needs, helping you achieve your business goals with confidence.

Organisations we are proud to partner with include:

BFC PatronBRC Associate Member

Consumer markets outlook 2024

Our latest consumer outlook report gives the view of 1000 consumers to identify where discretionary spend will be prioritised in 2024.