The phrase ‘adapt to survive’ has never been truer for retailers in recent years. High inflation and interest rates, a cost-of-living crisis, Covid-19, Brexit, staff shortages and continuing supply chain difficulties are just some of the blows the sector has been dealt. As a result, many retailers are taking a fresh look at operating models and investing in exciting, transformative digitisation, to gain a competitive edge.

Gaining market share requires meeting the needs of an increasingly discerning and environmentally conscious consumer. Embracing technology is essential to this, and delivering best-in-class customer experience, whether in-store or online via digital platforms is key to customer retention and growth.

Our dedicated team of experts operates across the entire retail spectrum, covering a diverse range of sectors. These include clothing and accessories, health and beauty, garden and homeware, food and beverage, motor retailers and more. Our client base is equally varied, ranging from small and medium-sized enterprises (SMEs) to family-owned businesses, private equity-backed enterprises, and large-listed corporations.

Regardless of where you find yourself in your business's life cycle, our team is well-equipped to provide valuable insight and expertise tailored to your unique needs, helping you achieve your business goals with confidence.

Organisations we are proud to partner with include:

BFC PatronBRC Associate Member

Consumer markets outlook 2024

Our latest consumer outlook report gives the view of 1000 consumers to identify where discretionary spend will be prioritised in 2024.

What our clients say

Vivienne Westwood

‘As our professional advisers for over 20 years, we appreciate the tailored service we receive from RSM. Stuart understands our business inside out and the team is always available to give hands on help on a range of tax issues. The team take the time to make sure everything is covered, which makes all the difference so we can feel confident and fully understand what we’re doing.’

Cristiana Benini, Finance Director


‘We moved to RSM having spent many years with a big 4 firm. It was a big decision for us to change but we are so glad we did! The RSM team have delivered on all their promises from the tender process. We have good relationships throughout the team and appreciate the continuity year on year. The team understand our family-owned business well and this is reflected in our conversations and the key risks the audit focusses on. The team show a high level of technical competence and aren’t afraid to challenge us or stand their ground. We have found the RSM audit process to be rigorous and of high quality, they really put us through our paces. The RSM audit gives the Board confidence. Overall, we feel that RSM is a good fit for our business and we are very happy with the services they provide.’

Paul Lewis, CFO

Frasers Group PLC

‘We appointed RSM as our auditors in 2019. The complex transition was handled smoothly, and the entire team was professional, knowledgeable and flexible in tailoring the audit to our needs. We faced many challenges during the first year audit including Covid-19, furlough of employees and adoption of IFRS 16. RSM worked with us collaboratively to overcome these challenges, and we feel they still delivered a high quality audit. The team were very supportive throughout the process, particularly with regard to technical support of the new accounting standard. We have been impressed with the quality of the work across all our global locations, with RSM’s UK team providing a single point of coordination and contact for their wider international network. There is genuine mutual respect and trust between our teams, in what has been an extremely collaborative and transparent process. We are looking forward to a continuing close relationship with RSM.’