Leisure and Hospitality
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If there’s one constant in the UK leisure and hospitality industry, it’s change. A barrage of events including Brexit, Covid-19, high inflation and interest rates, and a cost-of-living crisis continue to impact the size and shape of the market.
Against this backdrop, operators continue to review operating models, including their relationships with landlords, suppliers and workforce. As we look to the immediate challenges ahead, tight controls on working capital and supply chain will be key to weathering the storm. Investment in sustainability, digitisation and new technology will continue to be important as well as enhancing and evolving the customer experience to retain loyalty.
We have a dedicated team of specialists working across the entire leisure and hospitality industry spectrum. Our clients include pubs, bars, restaurants, and casual dining outlets, as well as gyms, sports clubs and cultural venues. The experience we have developed through working with hundreds of businesses in the sector enables us to assist our clients in navigating the ever evolving and exciting landscape of the industry.
We are proud to partner with CGA on our Hospitality Business Tracker.
Consumer Outlook 2025
How is tech helping leisure and hospitality businesses adapt
What our clients say
Richard Caring Restaurants
'We transitioned our audit services to RSM in 2021 and we have been delighted with the service received since that time. The strong working relationship we’ve developed with the RSM team at all levels has been invaluable, with the team providing sector insights, recommendations and feedback that have enhanced the quality of our financial reporting. RSM deliver a robust, high-quality audit, and their team isn’t afraid to challenge us, listening to different perspectives and offering pragmatic solutions. We greatly appreciate the team continuity across our various brands which has increased the efficiency and effectiveness of the audit and helped to ensure we meet our reporting deadlines.'
Chris Robinson, Chief Financial Officer
Odeon Cinemas Group
'Over the last 15 years I’ve worked with a number of firms for a range of tax related services. Having used RSM for a couple of specific items recently, what has really impressed me is the way they combine professional, technical advice with a true commercial and operational approach. RSM listened to my requirements and tailored their scope to my exact needs, without trying to upsell or over-engineer what I needed. They delivered clear and concise outputs that enabled us to make the necessary decisions and steps as needed. What truly set them apart was how they took a step back from just regurgitating the legislation, and instead provided real insight into the nuances that affect our business and how to navigate them, which allowed us to cut through to the crux of the issues. They understood that it’s not just a theoretical exercise, but has to help us move our business forward.'
Chris Earnshaw, International tax manager
Topgolf
'Having moved our audit to RSM last year, we have been really impressed with the service we have received. The team who support us are friendly, responsive, and dedicated, and we are very appreciative of the amount of effort they put in behind the scenes to make it all work. Overall we feel that RSM lead a really strong audit, and we are delighted to be working with them.'