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Successful change: putting people at the heart of transformation

Alex Fraser, change management expert, examines the human elements of business optimisation and transformation needed for successful change management programmes in the healthcare and life sciences industry.

Transformation and change – the challenges

The healthcare and life sciences industry has always been at the forefront of change and innovation. Evolving patient expectations, harnessing innovations in medicine, data and technology, and an increased focus on driving efficiencies are just some of the forces driving change in the industry.

While healthcare and life sciences organisations need to adapt to change, transforming any element of your business or processes can be extremely challenging.

Business transformations can fail to realise the desired business benefits, not because of what you are trying to implement, but because of how the change, and specifically the people it will impact, are managed.

If your people do not understand, accept or feel equipped to deal with the change being proposed, chances are they simply won’t adopt it. Most people have an emotional reaction to any change and need to actively work through the process of letting go of the way things work today—their comfort zone—before they can take the necessary steps to consciously accept and adopt a change. This can take time and invariably has an impact on performance.

By deploying proactive and structured change management from the outset, you can not only enable your people to move through the change process more quickly, accelerating benefits realisation, but also reduce the impact the change may have on performance.

Common transformation risks and pitfalls

Embarking on a transformation journey is a complex and challenging endeavour. Without careful planning and execution, organisations can encounter several risks and pitfalls that can derail their efforts. Below are some of the most common challenges that can impede successful transformation:

How we can help

We have extensive experience in successfully supporting clients on their transformation journey and leveraging leading practices. Our robust change management framework is underpinned by a library of intuitive tools and templates. We tailor this framework to your organisation and transformation initiative, guiding key activities from conception to completion, ensuring that the desired change is successfully adopted, embedded, and that desired business benefits are realised and maintained.

If you would like to discuss the change management needs of your healthcare or life sciences business, please contact Alex Fraser or Mohi Khan.

authors:alex-fraser,authors:mohi-khan