What’s in store? is our survey of 250 senior UK retail executives, which found a resilient sector that’s already looking ahead with optimism and confidence to a world beyond the pandemic.
Despite some high street casualties and challenging conditions, the sector is already rebuilding and innovating. Online shopping, home working and growing consumer awareness of the social and environmental impact of their shopping habits have all permanently changed the retail landscape, and retailers are adapting quickly.
However we define ‘Black Friday,’ it feels that the holiday shopping season has arrived in the United Kingdom. It is expected that shopping through digital channels will continue to grow. But will this be in a Metaverse and what does it means for the future of retail?