Retail what's in store

What's in store?


What’s in store? is our survey of 250 senior UK retail executives, which found a resilient sector that’s already looking ahead with optimism and confidence to a world beyond the pandemic.


Despite some high street casualties and challenging conditions, the sector is already rebuilding and innovating. Online shopping, home working and growing consumer awareness of the social and environmental impact of their shopping habits have all permanently changed the retail landscape, and retailers are adapting quickly. 


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Customer Experience

Delivering the goods

Offering a reliable and flexible delivery service to your customers is more crucial than ever. Read to find out how to overcome logistical challenges to ensure excellence.

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Getting the most out of your data assets 

Data is critical to customer retention. Read on to see how you can get the most out of your data assets and improve both customer retention and experience. 

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Remaining Competitive

Restructuring for the future of retail

A sea change in retail rents has improved the outlook for the retail sector. Find out how businesses are restructuring to stay profitable and boost resilience.

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Economic outlook

The future of retail – the economist’s view

The retail sector has weathered the pandemic better than others. Read on to find out economist Tom Pugh’s thoughts on how changes in the wider economy will affect the future of retail.

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