When it comes to digital change, having the right people in place is just as important as selecting the right technologies. Before investing in new systems, businesses must focus on hiring and nurturing employees with the skills and enthusiasm to drive transformation.
Setting up a small team to spearhead digital updates can often be a low-risk and low-cost starting point. Rather than attempting to modernise the whole organisation in one go, a focused group can help identify where investment would create the biggest returns.
While the digital working group must involve those with specialist digital expertise, it must also include individuals who have a firm grasp of business operations. All must have the soft skills to engage and drive change, and the curiosity to keep pace with the latest digital thinking.
Today’s leading companies use techniques like hackathons and boot camps to encourage staff to work together to solve digital problems. They can be a useful tool to embed a culture of innovation and tap into the digital expertise that already exists across the organisation, particularly among younger employees.
Ultimately, the team must be empowered if it is to have a tangible impact. There must be buy in from the top, including a commitment to hear ideas and a willingness to invest and experiment. Without this, businesses will struggle to ever make the changes they need.