10 January 2023 | Weekly tax brief

Customer service staff numbers in decline at HMRC
Chris Etherington
As MPs reportedly write to HMRC to request explanations for falling standards in its customer service helpline, we reveal details from a Freedom of Information request from RSM UK on HMRC’s customer service staff numbers and how such staff are trained.

Landing a bigger income tax just because your residence is in Scotland
Neil Bridgeford
It’s possible that two individuals who live three miles apart, work for the same employer and have the same salary of £50,000 (with no other income), will pay a significantly different amount of income tax on their salary. We explain why this is the case.

Government rejects petition to increase personal allowance to £20,000
Thomas Coyle
Could an increase in the personal tax-free allowance help ease the burden on families dealing with the cost-of-living crisis and help with the ongoing public workers’ pay negotiations? Not according to the government who rejected an online petition with over 10,000 signatures to increase this from £12,570 to £20,000.

Can transparency go too far?
Andrew Robins
 We are used to hearing about tax havens being used to hide money offshore but following a recent ruling from the European Court of Justice, it looks like proposals made by Jersey, Guernsey and the Isle of Man could actually create too much transparency about company ownership.

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