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Consumer 2020

24 February 2020

Our survey of middle-market consumer business leaders shows that in 2020, organisations are focused on remaining competitive by keeping costs low and cultivating innovation. What can you learn from your competitors and how can you achieve success?

Frictionless payments - millennial money and the rise of a buy now, pay later culture

30 May 2019

Frictionless payment platforms are offering consumers ‘buy now pay later’ customer credit. In this article Ceri Plowman takes discusses the short-term benefits for consumers and retailers and the broader long term effects of this offering.

Keep calm and spend on

08 January 2019

What makes consumers tick? What is it that has people reaching for their wallets and which trends influence spenders? RSM surveyed over 2000 UK consumers to lift the lid on where they are flashing their cash and how businesses can entice more customers.

Online shopping: a greater opportunity
Andrew Westbrook

08 January 2018

A digitally enabled world offers new opportunities for consumer businesses. Learn how to stand out online and how to protect your customers from emerging risks.

Digital distraction: the high street isn’t dead
Andrew Westbrook

08 January 2018

Despite repeated death knells, the high street is far from dead. Discover how retailers are fighting to stay relevant.

Download our 'Who are today's consumers?' report
Andrew Westbrook

08 January 2018

Download our 'Who are today's consumers?' report to learn more about our survey findings.

The experience economy: shoppers replace buying with doing
Andrew Westbrook

08 January 2018

Find out which categories consumers will splurge on in the year ahead.

How to thrive in uncertain times
Andrew Westbrook

08 January 2018

In an uncertain operating environment, it can be difficult to reach confident decisions about your strategic direction. Learn how you can stay ahead of emerging trends.

Who are today's consumers?

08 January 2018

In a fast-moving, digitally led world, how much do we really know about buying habits and behaviours? Do our perceptions match consumers’ realities? And how can you stay one step ahead?

Making gains: capital allowances can add up to significant savings
Peter Graham

17 August 2017

In the extremely competitive Consumer sector many businesses are still missing out on valuable tax relief. The sector is experiencing increasing cost headwinds and therefore maximising tax relief on capital investment is vital.

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