We support the following Microsoft Dynamics software systems:
Our managed cloud services can assist you with outsourcing daily IT management for cloud-based services to automate and enhance your business operations.
By moving your solution to a cloud based platform such as Azure or Dynamics 365, RSM’s Cloud services team can remove the burden of the day-to-day management of your application and server infrastructure.
We’re not a tiered service desk, all of our support consultants are highly trained Microsoft functional, technical and development professionals - so you can be confident that whoever you speak to will be able to help with your query.
We’ll even manage any support issues that we might need to raise with Microsoft on your behalf.
RSM UK are a Microsoft Cloud Solution Provider (CSP) and supply licenses for all Microsoft cloud products. Our experience means we can help you manage the entire lifecycle of your application.
From support queries, bespoke development, system customisation, ISV integration, training through to onsite consultancy and change request management, RSM have the team and experience to help.
Our support team is made up of functional, technical and development consultants so no matter what the issue, we can help.
We will also help you to understand the latest updates coming down from Microsoft and how these could benefit your business; and from time to time, when things don’t go so smoothly, we’re here as a point of escalation for you and will manage the issue through to resolution.
Our customer success team play a vital role in helping you achieve digital transformation; drive change management, consumption, and adoption activities with key business and IT decision makers.
In short, we enable you to get the most benefits from your Microsoft solution investment.
As one of the largest business advisory firms in the UK, serving a diverse range of sectors, our consultants and sector experts understand your business needs and challenges.
Whether you are considering implementing Microsoft services for the first time or need help with support or optimisation, RSM have the expertise and experience to help.
Our support team is your single point of contact for all those support requests that you raise with us. Using your support hours, our support staff will log, triage and manage your support ticket/s from start to finish. Each support ticket raised is tracked in our case management system and a monthly report will be provided which can be used as part of your case trend analysis review.
Working alongside you and your key decision makers, we’ll help you to drive adoption throughout the business so you can start to see the benefits of your investment. We will also help you to understand the latest updates coming down from Microsoft and how these could benefit your business.
Using your support hours, we can help you manage the entire lifecycle of your application from bespoke development, system customisation and training right through to onsite consultancy and change request management.