Supporting your organisation right across your Microsoft investment

Achieve greater efficiencies and organisational growth through technical support, expertise and training from RSM


RSM’s dedicated Microsoft support service provides application and infrastructure support enabling your organisation to focus on what it does best. As a Microsoft Partner and cloud solution provider, our technical team can support the entire Microsoft Dynamics 365 business application suite. This includes Customer Engagement (CRM), Finance and Operations (AX) and Business Central (NAV). We can also support and manage legacy on-premise versions of those systems.
Microsoft software support Dynamics 365

RSM and Microsoft Dynamics 365: Supporting you every step of the way

Microsoft software support Dynamics 365

We support a wide range of Microsoft products, including the entire Microsoft Dynamics 365 platform. So no matter what the issue, there’s always someone on-hand to assist and get you back up and running as quickly as possible.


We support the following Microsoft Dynamics software systems:

  • Dynamics 365 Business Central
  • Dynamics 365 Finance and Operations
  • Dynamics 365 Customer Engagement
  • Dynamics NAV
  • Dynamics AX
  • Dynamics CRM
Find out more about our Dynamics 365 services

Why select RSM to support your Microsoft investment?

Microsoft support services cloud

Removing your IT burden: Managed cloud services to automate and enhance your business operations

Our managed cloud services can assist you with outsourcing daily IT management for cloud-based services to automate and enhance your business operations.

By moving your solution to a cloud based platform such as Azure or Dynamics 365, RSM’s Cloud services team can remove the burden of the day-to-day management of your application and server infrastructure.

Microsoft support services

Experienced Microsoft experts on hand: Your dedicated help and support desk team

We’re not a tiered service desk, all of our support consultants are highly trained Microsoft functional, technical and development professionals - so you can be confident that whoever you speak to will be able to help with your query. 

We’ll even manage any support issues that we might need to raise with Microsoft on your behalf.

Microsoft partner

A certified Microsoft Partner helping organisations of all sizes both nationally and globally

RSM UK are a Microsoft Cloud Solution Provider (CSP) and supply licenses for all Microsoft cloud products. Our experience means we can help you manage the entire lifecycle of your application.

From support queries, bespoke development, system customisation, ISV integration, training through to onsite consultancy and change request management, RSM have the team and experience to help.

Microsoft support services dynamics 365 consulting

Microsoft Dynamics 365 break / fix support when you need it most

Our support team is made up of functional, technical and development consultants so no matter what the issue, we can help.

We will also help you to understand the latest updates coming down from Microsoft and how these could benefit your business; and from time to time, when things don’t go so smoothly, we’re here as a point of escalation for you and will manage the issue through to resolution.

Microsoft support services

Helping you get the most from your Microsoft solution with our ‘Customer success’ team

Our customer success team play a vital role in helping you achieve digital transformation; drive change management, consumption, and adoption activities with key business and IT decision makers.

In short, we enable you to get the most benefits from your Microsoft solution investment.

Microsoft support services

A deep understanding of your market challenges and business sector

As one of the largest business advisory firms in the UK, serving a diverse range of sectors, our consultants and sector experts understand your business needs and challenges.

Whether you are considering implementing Microsoft services for the first time or need help with support or optimisation, RSM have the expertise and experience to help.

About RSM Microsoft support services

Qualified technology consultants

Qualified technology consultants

Customer success team

A customer success team

Managed cloud services

Managed cloud services

Our support team is your single point of contact for all those support requests that you raise with us. Using your support hours, our support staff will log, triage and manage your support ticket/s from start to finish. Each support ticket raised is tracked in our case management system and a monthly report will be provided which can be used as part of your case trend analysis review.

Working alongside you and your key decision makers, we’ll help you to drive adoption throughout the business so you can start to see the benefits of your investment. We will also help you to understand the latest updates coming down from Microsoft and how these could benefit your business.

Using your support hours, we can help you manage the entire lifecycle of your application from bespoke development, system customisation and training right through to onsite consultancy and change request management.