We support, develop and manage Dynamics solutions even if they haven’t been implemented by us. Our dedicated Managed Application Services team are on-hand to provide expert advice and support to keep your systems running smoothly and to maximise the full potential of your Dynamics investment.
Our hours based support contracts can be used for:
As one of the largest business advisory firms in the UK, serving a diverse range of sectors, our consultants and sector experts understand your business needs and challenges.
Whether you are considering implementing Microsoft services for the first time or need help with support or optimisation, RSM have the expertise and experience to help.
We’re not a tiered service desk, all of our support consultants are highly trained Microsoft functional, technical and development professionals - so you can be confident that whoever you speak to will be able to help with your query.
We’ll even manage any support issues that we might need to raise with Microsoft on your behalf.
RSM UK are a Microsoft Cloud Solution Provider (CSP) and supply licenses for all Microsoft cloud products. Our experience means we can help you manage the entire lifecycle of your application.
From support queries, bespoke development, system customisation, ISV integration, training through to onsite consultancy and change request management, RSM have the team and experience to help.
Our services, which can be used from your Dynamics 365 support hours, consist of:
IT management for these cloud-based services to help automate and enhance your business operations:
Our managed application services team can advise on ways in which you can overcome any difficulties you are having and ways in which you can make better use of your solution. The team would spend three days onsite with you to gain an understanding of the following:
You’ll receive a comprehensive report listing your current challenges and our recommendations to overcome them.
If you are thinking about upgrading your legacy on-premise version of Dynamics to Dynamics 365 our experienced team can assist. We will determine the requirements of your project and what upgrade methodology best fits your business needs.
If you don’t have a dedicated testing team but still need to test the latest updates for Dynamics 365 Finance and Operations, we offer advice, assistance and ongoing support in the configuration and management of Microsoft’s Regression Suite Automation Tool (RSAT) to help you do this efficiently.
As a Microsoft Partner and a Cloud Solutions Provider (CSP) RSM can procure and manage all your Microsoft cloud licenses. This includes all Dynamics 365 applications, Office 365, Power Platform, Azure services and more. We sell subscription based licenses which gives you the benefit of adding/removing licenses quickly. We can also review what you currently have to see if we can improve your existing subscription plan and reduce cost.
Our Dynamics hours can be used for break/fix support as well as managed services work such as development, customisation, reporting writing, technical consultancy and training. Select how many you want and add them to your service agreement. It’s a great way to manage your day-to-day support issues as well as ad-hoc development and consultancy.
Our performance reviews are designed to get to the root of any system issues. Our experienced Dynamics consultants will review how you currently use your Dynamics CRM and/or ERP system to understand how it’s performing. We will then provide you with a straight-forward action plan to resolve any issues to keep your system performing to the highest level.
Microsoft Flow is cloud-based software that allows employees to create and automate workflows and tasks across multiple applications and services without help from developers. We offer advice and development enabling you to automate everyday tasks from simple push notifications and content management to complex business processes with defined steps and stages.
Using PowerApps, developers and non-technical users can quickly build custom business apps that connect to your business data. Apps built using PowerApps provide rich business logic and workflow capabilities to transform your manual business processes to digital, automated processes. We offer PowerApps training and ongoing development. Our “app in a day workshop” is a great way to get started on you PowerApp journey.
Power BI is a collection of software services, apps, and connectors that work together to turn your unrelated sources of data into coherent, visually immersive, and interactive insights. Power BI lets you easily connect to your data sources, visualize and discover what’s important, and share that with anyone or everyone you want. We offer PowerBI set-up, configuration and ongoing customisation and support.
Even if we haven’t implemented your Dynamics system for you, we can help with the day-to-day management of your system. Our Dynamics rescue package has been created to understand your existing Dynamics setup and configuration, including any urgent issues, to ensure that we are able to efficiently support your users. This 3-day engagement will focus on understanding your current solution which includes any customisations, integrations or plugins. We will then document our findings and workout a support agreement that works best for you. We offer the same service for failing implementation projects - “Project Rescue”.