Supporting your organisation right across your Microsoft Dynamics 365 investment

Achieve greater efficiencies and organisational growth through technical support, consultancy and training from RSM

We support, develop and manage Dynamics solutions even if they haven’t been implemented by us. Our dedicated Managed Application Services team are on-hand to provide expert advice and support to keep your systems running smoothly and to maximise the full potential of your Dynamics investment.

Download our Dynamics 365 Managed Applications Services brochure here
Microsoft managed application services global service desk

Microsoft Dynamics 365 support : A global service desk for assistance - wherever you need it, whenever you need it.

Microsoft managed application services global service desk

We support a wide range of Microsoft Dynamics products, including Business Central (BC), Finance and Operations (F&O) as well as Customer Engagement (CE) plans. We also support legacy versions of this software including CRM, AX and NAV.

Our hours based support contracts can be used for:

  • break/fix support or ‘how to’ application questions;
  • remote consulting and training;
  • minor customisation; dashboards and custom workspace;
  • custom views and reports;
  • service level agreements underpinned by Microsoft; and
  • Microsoft liaison and escalation management

So no matter what the issue, there’s always someone on-hand to assist and get you back up and running as quickly as possible.

Why select RSM to support your Microsoft Dynamics 365 investment?

Microsoft managed application services a deep understanding of market challenges

A deep understanding of your market challenges and business sector

As one of the largest business advisory firms in the UK, serving a diverse range of sectors, our consultants and sector experts understand your business needs and challenges.

Whether you are considering implementing Microsoft services for the first time or need help with support or optimisation, RSM have the expertise and experience to help.

Microsoft managed application services Experienced Microsoft experts

Experienced Microsoft experts on hand: Your dedicated help and support desk team

We’re not a tiered service desk, all of our support consultants are highly trained Microsoft functional, technical and development professionals - so you can be confident that whoever you speak to will be able to help with your query. 

We’ll even manage any support issues that we might need to raise with Microsoft on your behalf.

Microsoft managed application services Microsoft partner

A certified Microsoft Partner helping organisations of all sizes both nationally and globally

RSM UK are a Microsoft Cloud Solution Provider (CSP) and supply licenses for all Microsoft cloud products. Our experience means we can help you manage the entire lifecycle of your application. 

From support queries, bespoke development, system customisation, ISV integration, training through to onsite consultancy and change request management, RSM have the team and experience to help.

Microsoft managed application services Customer success management team

Get the most from your Microsoft solution with our ‘Customer success management team’

Microsoft managed application services Customer success management team

Our customer success team play a vital role in helping customers achieve digital transformation and drive change management. 

Our services, which can be used from your Dynamics 365 support hours, consist of:

  • a dedicated customer success manager;
  • monthly customer success review meetings;
  • monthly support and environment reporting;
  • Internal and external escalation management;
  • Microsoft licensing reviews;
  • user adoption guidance; and
  • transition from implementation to support services
Microsoft managed application services on going technical and functional expertise

Managed services: RSM can help manage your Microsoft Dynamics 365 solution and provide on-going technical and functional expertise. 

Microsoft managed application services on going technical and functional expertise

RSM has a dedicated Managed Services team that implement, configure and provide on-going consultancy for Microsoft Dynamics 365, Azure and the Power Platform which includes; PowerBI, PowerApps and Flow.

IT management for these cloud-based services to help automate and enhance your business operations:

  • environment management and strategy;
  • upgrade Assessments: On-premise to cloud;
  • continuous update strategy: One version;
  • performance management;
  • life cycle services (LCS) setup, training;
  • Azure DevOps setup, configuration, training; and
  • Microsoft licence procurement and management.
See the complete list of our Microsoft support services
Dynamics 365 health check service: Are you getting the best from your solution?

Dynamics 365 health check service: Are you getting the best from your solution?

Dynamics 365 health check service: Are you getting the best from your solution?

With any Dynamics 365 implementation, you may not be getting the optimum benefit from the solution that was delivered, or you may be experiencing some challenges. 

Our managed application services team can advise on ways in which you can overcome any difficulties you are having and ways in which you can make better use of your solution. The team would spend three days onsite with you to gain an understanding of the following: 

  • solution installed and modules in-use;
  • data and reporting structure;
  • customisations and ISV integration; and
  • size of the deployment and overall system architecture.

You’ll receive a comprehensive report listing your current challenges and our recommendations to overcome them. 

For more information download our Dynamics 365 Health check literature

Other services our Microsoft Dynamics 365 support services team provide:

Microsoft managed application services Dynamics 365 upgrade assessments

Upgrade assessments: Painlessly guiding you through your Dynamics 365 upgrade path

If you are thinking about upgrading your legacy on-premise version of Dynamics to Dynamics 365 our experienced team can assist. We will determine the requirements of your project and what upgrade methodology best fits your business needs. 

Microsoft managed application services Regression Suite Automation tool service

Regression Suite Automation Tool service: Enabling you to efficiently test Dynamics 365 Finance and operations updates

If you don’t have a dedicated testing team but still need to test the latest updates for Dynamics 365 Finance and Operations, we offer advice, assistance and ongoing support in the configuration and management of Microsoft’s Regression Suite Automation Tool (RSAT) to help you do this efficiently.

Microsoft managed application services microsoft licence review

Microsoft licencing: Let RSM review or procure and manage all of your software licenses

As a Microsoft Partner and a Cloud Solutions Provider (CSP) RSM can procure and manage all your Microsoft cloud licenses. This includes all Dynamics 365 applications, Office 365, Power Platform, Azure services and more. We sell subscription based licenses which gives you the benefit of adding/removing licenses quickly. We can also review what you currently have to see if we can improve your existing subscription plan and reduce cost.

Other features of our managed application service:

Microsoft managed services Dynamics Hours

Dynamics Hours

Microsoft managed services performance review

Performance Review

Microsoft managed services microsoft flow

Microsoft Flow

Microsoft PowerApps Training and Development

PowerApps Training and Development

Microsoft managed services Power BI

Power BI

Microsoft managed services Support and rescue

Support Rescue

Our Dynamics hours can be used for break/fix support as well as managed services work such as development, customisation, reporting writing, technical consultancy and training. Select how many you want and add them to your service agreement. It’s a great way to manage your day-to-day support issues as well as ad-hoc development and consultancy.

Our performance reviews are designed to get to the root of any system issues. Our experienced Dynamics consultants will review how you currently use your Dynamics CRM and/or ERP system to understand how it’s performing. We will then provide you with a straight-forward action plan to resolve any issues to keep your system performing to the highest level.

Microsoft Flow is cloud-based software that allows employees to create and automate workflows and tasks across multiple applications and services without help from developers. We offer advice and development enabling you to automate everyday tasks from simple push notifications and content management to complex business processes with defined steps and stages.

Using PowerApps, developers and non-technical users can quickly build custom business apps that connect to your business data.  Apps built using PowerApps provide rich business logic and workflow capabilities to transform your manual business processes to digital, automated processes. We offer PowerApps training and ongoing development. Our “app in a day workshop” is a great way to get started on you PowerApp journey.

Power BI is a collection of software services, apps, and connectors that work together to turn your unrelated sources of data into coherent, visually immersive, and interactive insights. Power BI lets you easily connect to your data sources, visualize and discover what’s important, and share that with anyone or everyone you want. We offer PowerBI set-up, configuration and ongoing customisation and support.

Even if we haven’t implemented your Dynamics system for you, we can help with the day-to-day management of your system. Our Dynamics rescue package has been created to understand your existing Dynamics setup and configuration, including any urgent issues, to ensure that we are able to efficiently support your users. This 3-day engagement will focus on understanding your current solution which includes any customisations, integrations or plugins. We will then document our findings and workout a support agreement that works best for you. We offer the same service for failing implementation projects - “Project Rescue”.