RSM UK’s Jacqui Baker opens this year’s pro-manchester retail lunch at Bridgewater Hall

20 April 2023
RSM’s head of retail, and owner of Tabernam, an independent boutique in Cheshire, Jacqui Baker, will open this year’s pro-manchester Retail Lunch with a keynote speech focusing on the importance of retail to the local economy, and the resilience of the sector, having adapted to difficult market conditions and shifts in consumer behaviour.

The annual event, which takes place at Manchester’s Bridgewater Hall on Thursday 27th April, provides retailers throughout Greater Manchester with a chance to come together to discuss the opportunities and challenges they currently face. 

pro-manchester is the North West’s largest business development organisation and has been connecting and collaborating with businesses across the region for 35 years. Jacqui will speak at its event alongside some well-known faces, including consumer behaviour expert Dr Amna Khan of Manchester Metropolitan University, who regularly appears on national television. She will be talking about key trends in retail including sustainability, changing consumer attitudes towards pre-loved goods, and ‘access-based consumption’ such as renting clothes or products rather than buying from an ethical point of view.

Jacqui Baker, head of retail, RSM UK, said: ‘It’s a real privilege to be speaking at such an important event for Manchester’s retail community. This event provides a welcome networking opportunity to learn how the region’s retailers have adapted to the challenging times and used their creative and entrepreneurial flare to become more agile in order to succeed. The region is home to many successful national and independent retailers, both online and on the high street. Their contribution to the local and UK economy will be celebrated at this event.’ 

Jacqui Baker added: ‘Inflationary pressures have impacted consumer attitudes and spending, and retailers have had to endure this as well as issues like supply chain problems, rising costs and tighter margins. We know many retailers throughout Greater Manchester have had an exceptionally tough year in the current economic climate. But the sector has shown its mettle and is embracing change, for example, by investing in technology, understanding the importance of sustainability and prioritising the customer experience in order to achieve greater success.’

Sam Booth, CEO pro-manchester, said: ‘This event will give first hand insights into how some retailers have overcome challenges and succeeded, how others have struggled, and discuss what can be learned from their experiences. We’ll also examine exciting emerging trends in the sector and how these align with consumer behaviour.’ 

Tickets for this event can be obtained from and cost £45 for members and £60 for non-members.