RSM comments on Hays Travel acquisition of Thomas Cook high street shops

Commenting on the news that Hays Travel has agreed to buy the former Thomas Cook high street shops, Ian Bell, RSM’s head of travel and tourism said: 

‘The demise of Thomas Cook has left a gap in the market for others to fill so this could well prove to be a shrewd move for Hays. Not only do they gain some of the highly regarded former Thomas Cook staff, they will also earn a lot of goodwill from former loyal Thomas Cook customers. 

‘That said, this deal does represent a huge expansion for Hays – a quadrupling of its travel agency outlets – at a time when a growing number of consumers are shunning high street travel agents in favour of booking online. Much may depend on the deals that Hays can strike with its new high street landlords.’