Consumer Duty
Navigating the FCA’s Consumer Duty, from readiness to real-world delivery.
The Financial Conduct Authority’s (FCA) Consumer Duty sets higher expectations for how financial services firms serve retail customers, from product governance to fair value and communications.
At RSM UK, our specialists provide practical guidance, board reporting insights and readiness assessments to help firms embed the Duty effectively and demonstrate good consumer outcomes. Explore our latest thought leadership, survey findings and podcasts below.
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Consumer duty regulation changes – are you ready?
RSM UK's consumer duty expert Michael McCormick and George Houston, group compliance officer at Mattioli Woods, analyse the latest Consumer Duty rules and regulations.
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