In a competitive environment, against a demographic downturn in the UK, recruiting sufficient students will remain challenging which results in pressure on income. At the same time, costs of employment are increasing through national insurance, pensions and the national living wage. The grant letter from BIS in March 2016 stated that ‘We look to all higher education institutions to improve efficiency and control costs’.
The student experience remains a key differentiator for institutions and performance in the national student survey and associated league tables has significant implications for student recruitment and reputation.
We examine the need for higher education institutions to achieve further value for money (VfM) gains without compromising quality and satisfaction.